Terms and conditions

Please take the time to read and understand the conditions of booking set out below prior to booking a trip with us – the
best group travelling offer with excellent services. We h6ly recommend that you also read the Trip Notes relating to
your trip prior to booking to ensure that you understand the itinerary and style of the trip you are undertaking.

1. Deposit requirement

– You are required to pay a non-refundable deposit of at least 50% for your booking to be confirmed

2. Redeem Travel Vouchers

– You need attach your travel vouchers to our sales staff for redeeming as soon as possible or Bookings must be made at
least two weeks in advance
– A booking confirmation with code will be sent to you
– Flights, visa (if use our visa approval letter) or others documents will be sent as soon as possible. Make sure that you
will get all these documents before you travel

3. Cancellation or Amend policy:

– Redeemed vouchers will be not refunded or based on each voucher term
– Proceeded booking can be amended with a surcharge subject to available. Contact to merchant as soon as possible
HALONG PROMOTION TOURS commits to provide you the detail of cancellation policy in case of bad weather in Halong
Apply for Halong Bay 2 days 1 night over night on boat
1. Guest get on bus and to Halong harbor , and they have informed that they cannot get on boat and must get back
In this case Halong 2 day 1 night tour will be replaced by 1 night in Hotel in Hanoi (in the same hotel or other hotel upon
availability ) and 1 day Hoalu tamcoc tour or Halong 1 day tour on other date.
Your meals will be arranged: 02 Lunch +1 breakfast + 1 Dinner
2. Guest get on bus and to Halong harbor , and they have informed that cannot overnight on boat and only join 1
day Halong tour. kayaking or other services may not be used .
In this case 2 day 1 night Halong will be replaced by 1 night in Hotel in Hanoi (in the same hotel or other hotel upon
availability ) and 1 Hanoi City tour or Hoalu tamcoc on the other date
Your meals will be arranged: 02 Lunch +1 breakfast + 1 Dinner
3. Our Guests are informed before starting the tour in the morning from Hanoi about the cancellation:
In this case 2 day 1 night Halong will be replace by 1 night in Hotel in Hanoi (in the same hotel or other hotel upon
availability ) and Hanoi food tour plus 1 day tour to Halong Bay or Hoalu tamcoc or City tour on other date
Your meals will be arranged: 02 Lunch+ 1 Dinner+ 1 Breakfast

4. Not Included in the Vacation Price:

International Air Transportation tax; agricultural tax; any other taxes; security fee; airport taxes and fees; port taxes;
passports; visas and vaccinations; tips to your driver, local guides, cruise ships; laundry; telephone; mini bar; alcohol,
beverages, optional excursions; porterage at airports and train stations; travel protection; excess baggage fees; and all
other items of a personal nature.

5. Participation:

For the benefit of everyone on your vacation, Halong Promotion Tours reserves the right to accept or reject any vacation
participant and to remove any participant whose conduct is deemed incompatible with the interests of the other

6. Young Travelers:

Travelers who are less than 18 years old on the departure date must be accompanied by an adult. For any special
requirements regarding airline tickets for children, contact your airlines directly.

7. Smoking:

Smoking is not allowed on transportation that is exclusively provided by Halong Promotion Tours

8. Visas and Passports:

All passengers traveling internationally are required to have a passport. Most countries require that the passport be
valid for at least six (6) months beyond the conclusion of your trip. It is recommended you have a minimum of three
blank pages in your passport when traveling as many countries require blank pages. Multiple-entry visas are required for
some vacations. You will need to check with your consulate to verify all requirements.

9. Accommodations:

The accommodations listed in the brochure or on the Web site are intended to be used on all departures; however, if a
change becomes necessary for any reason, the accommodations substituted will be equivalent in standard to those
shown. Every effort is made to reserve only twin-bedded rooms. It may occasionally happen that an accommodation
provides some double-bedded rooms instead. These rooms will be allocated to couples. Please note that
accommodation check-in times vary worldwide.

10. Holidays:

During local or national holidays or special events, on Sundays, and religious occasions, certain facilities such as
museums, churches, restaurants, sightseeing tours, and shopping may be limited or not available. Alternatives will be
offered whenever possible.
The Company reserves the right to accept or reject any person as a vacation participant; to expel any participant from
the vacation; to make changes in the itinerary whenever the Company deems it necessary for the comfort, convenience,
or safety of the participants; and to cancel a vacation at any time.
The vacation participant agrees that neither the Company nor its affiliates shall be liable for any damage, loss (including
personal injury, death, and property loss), or expense occasioned by any act or omission of any supplier providing
services, any insurer or insurance administrator under the Travel Protection Plan, or any other person.

11. Loss:

Halong Promotion Tours is not liable for and accepts no responsibility for any direct or indirect loss, financial loss,
consequential loss, loss of enjoyment, pain and suffering, damage, injury, accident delay or irregularity occasioned to
the Customer, whether caused by act, comission, negligence or otherwise, while undertaking a Travel Arrangement,
using the Services or arising from any booking.

Halong Promotion Tours recommend that the Customer insure themselves against loss of deposit, cancellation charges,
medical expenses and loss of personal possessions, and any other foreseeable loss or expense.