Booking Guides

IMPORTANT INFORMATION: Please read carefully before booking.

In this booking form, the word “Company” refers to Halong Promotion Tours. “Customer” means you, the person who
agrees to buy the tour and/or any person on whose behalf you agree to purchase the tour and who is listed on the
Booking Form. The word “Tour” refers to the trip being booked by the Customer.


A. Formation of the Contract
No contract shall be deemed to be concluded until the Company has received:
(i) the booking form signed by the Customer; and
(ii) the deposit or full payment for the Tour.

B. Termination of the Contract:
The Company reserves the right to terminate this Contract if the behaviour, conduct, manner and/or action of the
Customer either prior to or during the Tour is likely to cause offence to other customers, or endanger the safety, well-
being, properties and/or benefits of other customers or of the Customer himself/herself. In such cases, full cancellation
charges as set out in Section 4 below shall apply and the Company shall have no further liability to the Customer. If the
behavior, conduct, and/or action of the Customer causes any damage to the accommodation in which the Customer is
staying, or causes delay or diversion to any means of transportation and/or the Tour, the Customer agrees to fully
indemnify the Company against any claim (including legal costs) made against the Company by or on behalf of any
relevant third party.


A. Deposit and Payment
Deposit of $100 (USD) per person is required upon confirmation of booking tour. You have peace of mind until 2 months
before departure dates. At that point, we would require full prepayment only 60 days before departure for all services
by money transfer or credit card payment with all bank transfer charges/fees to be paid by the client.
Please select suitable payment method, which is the most convenient for you
– Bank transfer
The bank account name in Vietnamese: Bui Van Huong
The bank name: Joint Stock Commercial Bank For Foreign Trade of Vietnam.
The bank branch: Operations center
The bank branch address: 31 – 33 Ngo Quyen, Hoan Kiem, Hanoi, Vietnam
Account Number: (USD) – 0011004131032 (VND)
Bank Swift Code: BFTV VNVX
– Payment via PAYPAL: If you wish to pay us online via PAYPAL, please inform us, we do have PAYPAL account to process
payment. Transaction fee is 4.5%. Our email account in Paypal to process payment is

– Secure Online Payment via VTC pay : If you wish to pay us online on our secure server, please click here and fill in the

– Payment via Authorization Letter: Click here and then print a copy of our credit card charge form offline. Once
completed please fax the form with one copy of 2 sides of your credit card with your signature to our Hanoi Head Office
at ++84.4.3933 9694 or scan it and email us to

All the tour packages and services on this website operate on a pre-payment basis. Payment can be made either using a
major credit card as Visa, Mastercard, American Express and JCB Credit Card with credit card transaction fee (3.3% fee
for Visa, Mastercard, or 3.85% for JCB, American Express Credit Card).
After receiving your payment, we will issue you the hotel voucher and/or final confirmation itinerary, which can be sent
to you by fax or e-mail.

B. Change in Tour price
All prices quoted are stated in United States Dollars ($) and are based on transport prices (including the cost of fuel),
dues, taxes or fees chargeable at airports and ports, accommodation costs, sightseeing fees and exchange rates current
and appropriate at the time of publication. If any of these vary, Tour price may increase or decrease accordingly. Any
such increase/decrease must be paid by or refunded to the Customer. During the period of 10 days prior to the
Customer arrival date, the Tour price shall not be increased by the Company.


Whilst the Company shall do everything reasonably possible to provide the Customer’s tour itinerary as planned, the
Company reserves the right to alter itineraries, transport and/or accommodation. In such cases, a one week prior
written notification of the alterations shall be made to the Customer by the Company.


A. Cancellation by the Company
(i) If the Tour is not paid for by the due date, the Company shall have the right to cancel the Tour. If the Company, at the
request of the Customer, agrees to delay cancellation of the Tour then the Company still cancels the Tour for the
Customer’s non-payment, the cancellation charges set out in Clause 4B shall apply and be payable by the Customer.
(ii) In the event that the Company does not receive the minimum number of bookings to provide the Tour, the Company,
at its own discretion, shall be entitled to cancel or curtail the Tour at any time up to 4 weeks prior to the arrival of the
Customer and the Customer shall not be entitled to make any claim for loss arising as a consequence of cancellation or
curtailment in these circumstances. The Company shall notify the Customer within seven days of cancellation or
curtailment necessitated by the foregoing circumstances.
B. Cancellation by the Customer
Booking Amendment
Flexibility is our h6est point. You can amend your booking when it is made. Just contact us at with your booking details at least 7 days before your departure. Our reservations
team is glad to amend your booking accordingly.

Cancellation Policy

NON REFUNDABLE deposit of 10 USD for hotels, air ticket booking upon services confirmation / US$ 100 upon tours
services confirmation

Cancellations will be charged as follows:
+ 60 days before arrival: No cancellation charge. We Guarantee 100% Money Back
+ 30-59 days before arrival: 10% of the services price is forfeited
+ 15-29 days before arrival: 25% of the services price is forfeited
+ 8-14 days before arrival: 50% of the services price is forfeited
+ 7 days before arrival: 100 % of the services price is forfeited
+ No show: 100% of the services price is forfeited

Refund of Unused Services
+ No refund will be given for any unused service after the trip has commenced.

C. Refund of Unused Services
No refunds or exchanges can be made in respect of accommodation, meals, sightseeing tours, transport or any other
services which are included in the Tour prices but not utilized by the Tour member.


If as a consequence of “Force Majeure” (as defined below), the Company is obliged to curtail, alter, extend or cancel the
Tour, the Customer shall not be at liberty to maintain a claim for compensation or otherwise for any loss arising as a
consequence of said curtailment, alteration, extension or cancellation of the Tour.
“Force Majeur” means Acts of God, natural disasters, adverse weather conditions, fire or other destruction of any vessel,
craft or vehicle to be used in connection with a holiday, destruction or damage to holiday accommodation, riots, acts of
war, civil commotion, exercise of legislative or government action, municipal or military or other authority, strikes,
industrial action, requisition of equipment, mechanical breakdown, shortage of fuel, insolvency or default of any carrier
or service connected with the Tour, fraud perpetrated against the Company.


(i) It shall be the Customer’s responsibility to disclose, prior to booking, to the Company any physical or mental condition
of a member of his party which may be relevant.
(ii) The Company reserves the right to decline to provide the Tour for a person where, in the opinion of the Company,
that Tour would be inconsistent with the special needs of that person. No liability shall attach to the Company for the
provision of an unsuitable Tour for any person where that person’s special needs have not been disclosed at the time of


(i) Special Requests (e.g. ground floor accommodation etc.) shall be communicated by the Customer in writing to the
Company at the time of making the booking. The Company shall use reasonable endeavours to fulfil such requests.

However, special requests cannot be guaranteed and do not form part of the Contract. No liability shall attach to the
Company for failure to comply with a special request. Special requests cannot be processed within X days of departure.


(i) The Customer is obliged to check their travel documentation to ensure that the dates are correct and should notify
the Company immediately of any errors or omissions
(ii) It is the responsibility of the Customer to ensure that their travel documentation is in order, e.g. passport and visa
(iii) Where the Customer does not arrive on the agreed date for the Tour, the Company is entitled to treat the Tour as
having been cancelled by the Customer
(iv) The Customer agrees to abide by instructions given by Company crew and agrees to indemnify the Company against
any loss or injury suffered as a result of failing to comply with Crew instructions
(v) The Customer agrees to conduct himself in a proper manner so as to not to cause disturbance or offence to other
(vi) Customer agrees not to damage accommodation and should such damage arise, agrees to pay the owner for the
price of repair or replacement of same.


(i) If the Customer wishes to make a complaint in relation to a holiday, he should inform the Company’s representative
at the location where the Customer is when the complaint arises, thereby giving the Company reasonable opportunity to
rectify matters.
(ii) Notwithstanding the above, the Customer can notify the Company in writing using the feedback form not later than
30 days after his return to port of departure. Any complaint received after this period will not be entertained.
(iii) The Customer may also email the Travel Consultant of the company at:


A. Liability
(i) The Company is not responsible for any loss, injury or damage sustained by passengers. Additional expenses incurred
due to delays, accidents, natural disaster, political actions and unrest must be borne by the Customer.
(ii) The Company shall not be liable for any damage caused to the Customer by the failure to perform the Contract or the
improper performance of the Contract where the failure or the improper performance is due neither to the fault of the
Company because:
(a) the failure which occurs in the performance of the Contract is attributable to the Customer; or
(b) the failure is attributable to a third party unconnected with the provision of the services contracted for and are
unforeseeable or unavoidable; or
(c) the failure is due to Force Major as defined in Paragraph 5 above.

B. Insurance
The Customer is required to have full travel insurance. It is the responsibility of the Customer to read their insurance
policy before they travel and ensure that the insurance scheme provides the Customer with the requisite level of cover.

C. Dispute Settlement

(i) The terms and conditions contained herein are governed by and interpreted in accordance with the Laws of Vietnam.
(ii) Any dispute arising out if or in connection with the applicable of the terms and conditions contained herein, if not
capable of being resolved amicably between the Customer and the Company within 30 days, will be referred to the the
Vietnam International Arbitration Centre (“VIAC”) for final and binding settlement in accordance with its rules of
arbitration. The place of arbitration will be Ha Noi City and the language of arbitration will be English.
(iii) During and without prejudice to the course of arbitration, this Agreement shall continue to be performed.
Participation on any Tour implies full and unconditional acceptance of the above conditions by the Customer.

If you wish to speak to us, please call our Reservation Center at ++84.4.3933 9694 and live chat during our business
office hours (Weekday: 8.30 am – 5.30 pm, Saturday: 8:30 am – 12:00 noon, GMT+7)

Are you Ready? Book Today! Click click here to Book Our Services Online on Secure Server.

Hotlines/Viber/Wechat/Whatapp/Line 24 hours/7 days Customer Support +84. 914 258 053 (Mr. Tony Bui)